FAQ – Frequently Asked Questions

Orders & Payments

Which payment methods do you accept?
We accept iDEAL, Credit Card, PayPal, Klarna, Apple Pay and Google Pay. All payments are processed securely.

Is my payment secure?
Yes. Our webshop uses SSL encryption and trusted payment providers to ensure your data is fully protected.

Shipping

How long does shipping take?
Orders placed before 23:00 are processed the same day and usually delivered the next business day within the Netherlands.

International shipping times may vary depending on your location.

Do you offer free shipping?
Yes, we offer free shipping on orders over €100.

Can I track my order?
Yes. Once your order has been shipped, you will receive a tracking link via email.

Returns & Exchanges

Can I return my order?
Yes. You can return your order within 14 days of receiving it, as long as the item is unworn, unused, and in its original condition.

How do I return an item?
Please contact our customer support via the contact page. We will provide you with return instructions.

When will I receive my refund?
Once we receive and inspect your return, refunds will be processed within 5–7 business days.

Sizing & Products

How do I choose the right size?
Please refer to our size chart on the product page. If you’re unsure between two sizes, we recommend choosing the larger size.

Are the product images accurate?
We do our best to display product colors and details as accurately as possible. Slight differences may occur due to screen settings.

Contact & Support

How can I contact you?
You can reach us via the Contact page by filling out the contact form.

How quickly do you respond?
We aim to respond within 24–48 hours on business days.